Return, Refund, and Cancellation Policy for Fuzzinga.com
1. General Policy
At Fuzzinga.com, we offer both free and premium services. Our premium services require payment, and it is important that you understand our policies regarding refunds and cancellations. Please review the following terms carefully.
2. No Refunds
All purchases made on Fuzzinga.com are considered final. We do not offer refunds for any services once they are purchased, except as specifically outlined below.
3. Exception for Non-Use
If you have not used the purchased service and you contact us within 15 minutes of your payment, you may request a cancellation of the service and a full refund. To request a refund, please send an email to cs@fuzzinga.com with your order details.
4. Cancellation Process
To cancel a service and request a refund under the conditions mentioned above, you must email us at cs@fuzzinga.com. Your email should include:
A clear statement that you wish to cancel the service,
The email address used to make the purchase,
The transaction or order ID, and
The reason for cancellation, if applicable.
5. Processing of Refunds
Eligible refunds will be processed within 15 business days of receiving the cancellation request, provided the service has not been used. Refunds will be issued to the same payment method used at the time of purchase.
6. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@fuzzinga.com.
7. Contact Information
For any queries related to refunds and cancellations, please contact our customer service at cs@fuzzinga.com.
8. Changes to the Refund Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.